At MEDPro Expeditions LLC, we take pride in delivering luxury yacht charter experiences that are carefully planned and tailored for our clients. Because each booking requires preparation, crew scheduling, catering, and yacht availability, our refund and cancellation policies are designed to ensure fairness and clarity.
Booking & Deposits
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A deposit is required to secure your reservation. The deposit amount will be confirmed at the time of booking.
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Full payment must be received prior to departure unless otherwise agreed in writing.
Cancellations
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Cancellations made 14 days or more before the scheduled charter date are eligible for a full refund of the deposit or payment made.
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Cancellations made between 7–13 days before the charter date are eligible for a 50% refund.
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Cancellations made less than 7 days before the charter date are non-refundable.
Rescheduling
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Guests may request to reschedule their charter up to 7 days prior to the scheduled date, subject to yacht and crew availability.
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Rescheduling requests made less than 7 days prior may be subject to additional fees.
Weather & Safety
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In the event of severe weather conditions or any safety concerns that prevent departure, guests will be offered either:
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A rescheduled charter date at no additional cost, or
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A full refund of the amount paid.
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The final decision regarding weather safety rests with the captain.
Refunds
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Approved refunds will be processed back to the original payment method within 7–10 business days.
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Please allow time for your bank or credit card provider to post the refund to your account.
No-Shows
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Guests who fail to arrive for their scheduled charter without prior notice will forfeit the full payment, and no refund will be issued.
Contact Information
For questions regarding bookings, cancellations, or refunds, please contact us:
MEDPro Expeditions LLC
1717 N Bayshore Dr. Ste 108 #5
Miami, FL 33132, USA
seahawk@medproexpeditions.com
